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1.The contract regarding recruitment-type organized travel that
our company concludes with travelers (hereinafter referred to as the "recruitment-type organized
travel contract") shall be as stipulated in these terms and conditions. Matters not stipulated in
these terms and conditions shall be governed by laws and regulations or generally established customs.
2. If our company concludes a special agreement in writing to the extent that it does not violate laws and regulations and does not put the traveler at a disadvantage, that special agreement will take precedence, regardless of the provisions of the preceding paragraph.
2. If our company concludes a special agreement in writing to the extent that it does not violate laws and regulations and does not put the traveler at a disadvantage, that special agreement will take precedence, regardless of the provisions of the preceding paragraph.
1. In these Terms and Conditions, "recruitment-type planned travel"
means that the Company, in order to recruit travelers, provides information in advance about the
destination and schedule of the trip, the details of the transportation or accommodation services that the
traveler can receive, and the travel information. This refers to a trip that is carried out based on a
travel plan that is created by a traveler and specifies the amount of travel fees to be paid to the
Company.
2. In these terms and conditions, "domestic travel" refers to travel only within Japan, and "overseas travel" refers to travel other than domestic travel.
3. In this section, "communications contract" refers to a card issued by a credit card company (hereinafter referred to as "Affiliated Company") affiliated with our company or a company that sells our agency-planned tours on our behalf. Travel fees, etc. based on recruitment-type organized travel contracts that the Company holds for travelers, which are concluded with members after receiving applications by telephone, mail, facsimile, the Internet, or other means of communication. The traveler has consented in advance to settle the receivables or debts related to the said receivables or debts in accordance with the separately specified card member terms of the affiliated company after the date on which the receivables or debts are to be fulfilled, and the travel fee for the recruitment-type organized tour contract. This refers to a solicitation-type organized travel contract that provides for payment of the following in the manner specified in Article 12, Paragraph 2, the latter part of Article 16, Paragraph 1, and Article 19, Paragraph 2.
4. In these terms and conditions, "Card usage date" refers to the date on which the traveler or the Company should fulfill the payment or refund obligation of the travel fee, etc. based on the recruitment-type organized tour contract.
2. In these terms and conditions, "domestic travel" refers to travel only within Japan, and "overseas travel" refers to travel other than domestic travel.
3. In this section, "communications contract" refers to a card issued by a credit card company (hereinafter referred to as "Affiliated Company") affiliated with our company or a company that sells our agency-planned tours on our behalf. Travel fees, etc. based on recruitment-type organized travel contracts that the Company holds for travelers, which are concluded with members after receiving applications by telephone, mail, facsimile, the Internet, or other means of communication. The traveler has consented in advance to settle the receivables or debts related to the said receivables or debts in accordance with the separately specified card member terms of the affiliated company after the date on which the receivables or debts are to be fulfilled, and the travel fee for the recruitment-type organized tour contract. This refers to a solicitation-type organized travel contract that provides for payment of the following in the manner specified in Article 12, Paragraph 2, the latter part of Article 16, Paragraph 1, and Article 19, Paragraph 2.
4. In these terms and conditions, "Card usage date" refers to the date on which the traveler or the Company should fulfill the payment or refund obligation of the travel fee, etc. based on the recruitment-type organized tour contract.
In recruitment-type organized travel contracts, our company provides
transportation, accommodation, and other travel-related services (hereinafter referred to as "travel
services") provided by transportation and accommodation facilities, etc., to travelers according to
the itinerary determined by our company. We will take care of making the arrangements and managing your
itinerary so that you can receive your appointment.
When executing a recruitment-type organized tour contract, our company may
delegate all or part of the arrangements to other travel agents, persons who make arrangements as a
business, or other assistants in Japan or outside of Japan.
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1. Travelers who wish to apply for a recruitment-type organized
travel contract with the Company must fill in the prescribed information on the application form
prescribed by the Company (hereinafter referred to as the "Application Form"), and apply for an
amount separately determined by the Company. You must submit it to us along with the money.
2. Notwithstanding the provisions of the preceding paragraph, a traveler who wishes to apply for a communication contract with our company must provide the name of the recruitment-organized tour for which he or she is applying, the travel start date, membership number, and other information (hereinafter referred to in the next article as "Membership number, etc.) must be notified to the Company.
3. The application fee in Paragraph 1 will be treated as part of the travel fee, cancellation fee, or penalty fee.
4. Travelers who require special consideration when participating in recruitment-organized tours should notify them when applying for a contract. In this case, we will respond to this request to the extent possible.
5. Based on the request in the preceding paragraph, the costs required for special measures taken by the Company for the Traveler shall be borne by the Traveler.
2. Notwithstanding the provisions of the preceding paragraph, a traveler who wishes to apply for a communication contract with our company must provide the name of the recruitment-organized tour for which he or she is applying, the travel start date, membership number, and other information (hereinafter referred to in the next article as "Membership number, etc.) must be notified to the Company.
3. The application fee in Paragraph 1 will be treated as part of the travel fee, cancellation fee, or penalty fee.
4. Travelers who require special consideration when participating in recruitment-organized tours should notify them when applying for a contract. In this case, we will respond to this request to the extent possible.
5. Based on the request in the preceding paragraph, the costs required for special measures taken by the Company for the Traveler shall be borne by the Traveler.
1. The Company accepts reservations for recruitment-type organized travel
contracts by telephone, mail, facsimile, the Internet, and other communication methods. In this case, a
contract has not been formed at the time of the reservation, and the traveler must comply with the
provisions of Paragraph 1 or Paragraph 2 of the preceding Article within the period specified by the
Company after the Company notifies the Company of acceptance of the reservation. , you must submit an
application form and application fee or notify us of your membership number, etc.
2. When the application form and application fee are submitted as stipulated in the preceding paragraph, or when the membership number, etc. is notified, the order of conclusion of the recruitment-type organized tour contract will be determined by the order of acceptance of the reservation. .
3. If the traveler does not submit the application fee or notify the member number etc. within the period set forth in Paragraph 1, the Company will treat the traveler as not having made a reservation.
2. When the application form and application fee are submitted as stipulated in the preceding paragraph, or when the membership number, etc. is notified, the order of conclusion of the recruitment-type organized tour contract will be determined by the order of acceptance of the reservation. .
3. If the traveler does not submit the application fee or notify the member number etc. within the period set forth in Paragraph 1, the Company will treat the traveler as not having made a reservation.
The Company may not accept the conclusion of a recruitment-type organized
travel contract in the following cases:
1. When the participating traveler does not meet the gender, age, qualifications, skills, and other conditions specified by the Company in advance.
2. When the number of applied travelers reaches the planned number of applicants.
3. When there is a risk that the traveler may cause trouble to other travelers or hinder the smooth implementation of group activities.
4. When attempting to conclude a communications contract, and the traveler is unable to settle part or all of the debt related to the travel fee, etc. in accordance with the card member terms of the affiliated company, such as because the traveler's credit card is invalid, etc. .
5. When the traveler is recognized as a member of an organized crime group, a semi-member of an organized crime group, a person associated with an organized crime group, a company associated with an organized crime group, a corporate racketeer, or other anti-social force.
6. When the traveler makes violent demands, unreasonable demands, threatening words or behavior regarding transactions, acts of violence, or similar acts to the Company.
7. When a traveler spreads rumors, uses fraudulent means or force to damage the credibility of our company, obstructs our business, or engages in similar acts.
8. When there are other circumstances related to our company's business.
1. When the participating traveler does not meet the gender, age, qualifications, skills, and other conditions specified by the Company in advance.
2. When the number of applied travelers reaches the planned number of applicants.
3. When there is a risk that the traveler may cause trouble to other travelers or hinder the smooth implementation of group activities.
4. When attempting to conclude a communications contract, and the traveler is unable to settle part or all of the debt related to the travel fee, etc. in accordance with the card member terms of the affiliated company, such as because the traveler's credit card is invalid, etc. .
5. When the traveler is recognized as a member of an organized crime group, a semi-member of an organized crime group, a person associated with an organized crime group, a company associated with an organized crime group, a corporate racketeer, or other anti-social force.
6. When the traveler makes violent demands, unreasonable demands, threatening words or behavior regarding transactions, acts of violence, or similar acts to the Company.
7. When a traveler spreads rumors, uses fraudulent means or force to damage the credibility of our company, obstructs our business, or engages in similar acts.
8. When there are other circumstances related to our company's business.
1. The recruitment-type organized travel contract shall be concluded when the
Company consents to the conclusion of the contract and receives the application fee set forth in Article
5, Paragraph 1.
2. Notwithstanding the provisions of the preceding paragraph, a communication contract shall be concluded when a notice to the effect that our company accepts the conclusion of the contract reaches the traveler.
2. Notwithstanding the provisions of the preceding paragraph, a communication contract shall be concluded when a notice to the effect that our company accepts the conclusion of the contract reaches the traveler.
1. Immediately after the conclusion of the contract stipulated in the
preceding article, the Company shall provide the traveler with a document (hereinafter referred to as the
"contract document") that describes the travel itinerary, content of travel services, travel fee
and other travel conditions, and matters regarding the Company's responsibilities. ) will be issued.
2. The scope of the travel services that the Company is obligated to arrange and manage the itinerary under the recruitment-type organized tour contract shall be as stated in the contract document set forth in the preceding paragraph.
2. The scope of the travel services that the Company is obligated to arrange and manage the itinerary under the recruitment-type organized tour contract shall be as stated in the contract document set forth in the preceding paragraph.
1. If it is not possible to state the confirmed travel itinerary and the name
of the transportation or accommodation facility in the contract document set forth in Paragraph 1 of the
preceding article, the name of the accommodation facility scheduled to be used and the transportation
facility that is important for display shall be limited in the contract document. If an application for a
recruitment-type organized tour contract is made on or after the day before the tour start date (seventh
day counting from the day before the tour start date) after the issuance of the contract document, will
deliver a document stating these confirmed status (hereinafter referred to as "confirmed
document") by the date specified in the contract document up to the travel start date.
2. In the case of the preceding paragraph, if we receive an inquiry from a traveler who wishes to confirm the status of their arrangements, we will promptly and appropriately respond to the inquiry even before the confirmation document is issued.
3. In the event that the final document set forth in Paragraph 1 is issued, the scope of travel services for which the Company is obligated to arrange and manage the itinerary pursuant to the provisions of Paragraph 2 of the preceding article will be specified as stated in the final document.
2. In the case of the preceding paragraph, if we receive an inquiry from a traveler who wishes to confirm the status of their arrangements, we will promptly and appropriately respond to the inquiry even before the confirmation document is issued.
3. In the event that the final document set forth in Paragraph 1 is issued, the scope of travel services for which the Company is obligated to arrange and manage the itinerary pursuant to the provisions of Paragraph 2 of the preceding article will be specified as stated in the final document.
1. With the traveler's consent in advance, the Company will provide the
travel itinerary, content of travel services, travel fee and other travel conditions, and matters
regarding the Company's responsibilities, which will be issued to the traveler when concluding an
agent-organized travel contract with the traveler's consent. In lieu of delivering a document, contract
document, or final document stating the above, matters to be stated in the document (hereinafter referred
to as "Matters to be stated" in this article) are provided by a method using information and
communication technology. will confirm that the details have been recorded in a file on the communication
device used by the traveler.
2. In the case of the preceding paragraph, if the communication device used by the traveler does not have a file for recording the information, the file provided in the communication device used by our company (exclusively for the use of the traveler) (limited to those provided by the traveler), and confirm that the traveler has viewed the recorded information.
2. In the case of the preceding paragraph, if the communication device used by the traveler does not have a file for recording the information, the file provided in the communication device used by our company (exclusively for the use of the traveler) (limited to those provided by the traveler), and confirm that the traveler has viewed the recorded information.
1. The traveler must pay the travel fee to the Company in the amount stated
in the contract document by the date stated in the contract document up to the start date of the trip.
2. When a communication contract is concluded, the Company will receive payment of the travel fee in the amount stated in the contract document using the partner company's card without the traveler's signature on the specified slip. Additionally, the date of use of the card shall be the date of conclusion of the travel contract.
2. When a communication contract is concluded, the Company will receive payment of the travel fee in the amount stated in the contract document using the partner company's card without the traveler's signature on the specified slip. Additionally, the date of use of the card shall be the date of conclusion of the travel contract.
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The Company shall not be liable for any natural disasters, wars, riots,
suspension of travel services provided by transportation/accommodation facilities, orders from public
offices, provision of transportation services that are not in accordance with the original operation plan,
or any other reason in which the Company cannot be involved. If it is unavoidable in order to ensure the
safe and smooth implementation of the trip, we will promptly explain to the traveler in advance the reason
why the reason cannot be involved and the causal relationship with the reason, and inform the traveler of
the itinerary. The contents of travel services and other contents of the recruitment-type organized travel
contract (hereinafter referred to as "contract contents") may be changed. However, in the case
of an emergency, if it is unavoidable, we will explain the changes after they have been made.
1. Due to significant changes in the economic situation, etc., the fares and
charges applicable to the transportation facility used to conduct the recruitment-organized tour
(hereinafter referred to as "applicable fares and charges" in this article) may change. If the
applicable fares/charges are significantly increased or decreased beyond what would normally be expected
compared to the applicable fares/charges published as valid at the time specified in the solicitation, the
Company shall not be liable for such increase or The amount of the travel fee can be increased or
decreased within the range of the reduced amount.
2. When the Company increases the travel fee pursuant to the provisions of the preceding paragraph, the Company will notify the Traveler to that effect prior to the 15th day counting from the day before the travel start date.
3. When the applicable fares and charges specified in Paragraph 1 are reduced, the Company will reduce the travel fee by the amount of the reduction pursuant to the provisions of the same Paragraph.
4. The Company shall be responsible for the costs required to implement the trip due to the change in the contract contents based on the provisions of the preceding article (cancellation fees, penalty fees, and other fees already paid for travel services that were not provided due to the change in the contract contents, or (including expenses that must be paid in the future) (including expenses that must be paid in the future) (including expenses that must be paid from now on). (Excluding cases due to shortages of seats, rooms, and other facilities.), the amount of the travel fee may be changed within the scope of the change in the contract details.
5. If the Company has stated in the contract document that the travel fee will vary depending on the number of people using the transportation/accommodation facility, etc., the number of users may change after the recruitment-type planned tour contract is established, regardless of reasons attributable to the Company. If this happens, the amount of the tour fee may be changed as stated in the contract document.
2. When the Company increases the travel fee pursuant to the provisions of the preceding paragraph, the Company will notify the Traveler to that effect prior to the 15th day counting from the day before the travel start date.
3. When the applicable fares and charges specified in Paragraph 1 are reduced, the Company will reduce the travel fee by the amount of the reduction pursuant to the provisions of the same Paragraph.
4. The Company shall be responsible for the costs required to implement the trip due to the change in the contract contents based on the provisions of the preceding article (cancellation fees, penalty fees, and other fees already paid for travel services that were not provided due to the change in the contract contents, or (including expenses that must be paid in the future) (including expenses that must be paid in the future) (including expenses that must be paid from now on). (Excluding cases due to shortages of seats, rooms, and other facilities.), the amount of the travel fee may be changed within the scope of the change in the contract details.
5. If the Company has stated in the contract document that the travel fee will vary depending on the number of people using the transportation/accommodation facility, etc., the number of users may change after the recruitment-type planned tour contract is established, regardless of reasons attributable to the Company. If this happens, the amount of the tour fee may be changed as stated in the contract document.
1. Travelers who have concluded a recruitment-type organized travel contract
with the Company may transfer their status under the contract to a third party with the consent of the
Company.
2. When a traveler wishes to request the Company's consent as set forth in the preceding paragraph, the traveler must fill in the prescribed information on the form prescribed by the Company and submit it to the Company together with the prescribed amount of fees.
3. The transfer of the contractual status in Paragraph 1 shall become effective upon the approval of our company, and thereafter, the third party who has received the transfer of the status under the travel contract shall The Company shall succeed to all rights and obligations related to the Company.
2. When a traveler wishes to request the Company's consent as set forth in the preceding paragraph, the traveler must fill in the prescribed information on the form prescribed by the Company and submit it to the Company together with the prescribed amount of fees.
3. The transfer of the contractual status in Paragraph 1 shall become effective upon the approval of our company, and thereafter, the third party who has received the transfer of the status under the travel contract shall The Company shall succeed to all rights and obligations related to the Company.
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1. The traveler may cancel the recruitment-type organized tour contract at
any time by paying the cancellation fee specified in Attached Table
1 to the Company. In the event of canceling the communications contract, we will receive payment of
the cancellation fee using the partner company's card without the traveler's signature on the designated
slip.
2. In the following cases, the traveler may cancel the recruitment organized tour contract without paying a cancellation fee before the start of the trip, notwithstanding the provisions of the preceding paragraph.
(1) When the contract details are changed by our company. However, this is limited to cases where the changes are those listed in the upper column of Appended Table 2 or other important changes.
(2) When the travel fee is increased based on the provisions of Article 14, Paragraph 1.
(3) In the event of natural disasters, wars, riots, suspension of travel services such as transportation/accommodation facilities, orders from public offices, or other reasons, safe and smooth travel becomes impossible or becomes impossible. When the risk is extremely high.
(4) When our company does not issue a final document to the traveler by the date set forth in Article 10, Paragraph 1.
(5) When it becomes impossible to carry out the trip according to the itinerary stated in the contract document due to reasons attributable to the Company.
3. If, after the start of the trip, the traveler becomes unable to receive the travel services stated in the contract document due to reasons attributable to the traveler, or if the Company notifies him to that effect, the traveler shall Notwithstanding the provisions of paragraph 1, you may cancel the contract for the part of the Travel Service that you are no longer able to receive without paying a cancellation fee.
4. In the case referred to in the preceding paragraph, our company will refund to the traveler the amount of the travel fee for the portion of the travel service that can no longer be received. However, if the case in the preceding paragraph is not due to reasons attributable to our company, the amount will be deducted from the amount related to cancellation fees, penalty fees, and other expenses that have already been paid or will need to be paid for the travel service. will be refunded to the traveler minus the amount.
2. In the following cases, the traveler may cancel the recruitment organized tour contract without paying a cancellation fee before the start of the trip, notwithstanding the provisions of the preceding paragraph.
(1) When the contract details are changed by our company. However, this is limited to cases where the changes are those listed in the upper column of Appended Table 2 or other important changes.
(2) When the travel fee is increased based on the provisions of Article 14, Paragraph 1.
(3) In the event of natural disasters, wars, riots, suspension of travel services such as transportation/accommodation facilities, orders from public offices, or other reasons, safe and smooth travel becomes impossible or becomes impossible. When the risk is extremely high.
(4) When our company does not issue a final document to the traveler by the date set forth in Article 10, Paragraph 1.
(5) When it becomes impossible to carry out the trip according to the itinerary stated in the contract document due to reasons attributable to the Company.
3. If, after the start of the trip, the traveler becomes unable to receive the travel services stated in the contract document due to reasons attributable to the traveler, or if the Company notifies him to that effect, the traveler shall Notwithstanding the provisions of paragraph 1, you may cancel the contract for the part of the Travel Service that you are no longer able to receive without paying a cancellation fee.
4. In the case referred to in the preceding paragraph, our company will refund to the traveler the amount of the travel fee for the portion of the travel service that can no longer be received. However, if the case in the preceding paragraph is not due to reasons attributable to our company, the amount will be deducted from the amount related to cancellation fees, penalty fees, and other expenses that have already been paid or will need to be paid for the travel service. will be refunded to the traveler minus the amount.
1. In the following cases, the Company may cancel the Agent-Organized Travel
Contract before the start of the trip by explaining the reasons to the Traveler.
(1) When it is discovered that the traveler does not meet the gender, age, qualifications, skills, and other conditions specified by the Company in advance for participating travellers.
(2) When the traveler is deemed unable to continue the trip due to illness, absence of necessary caregivers, or other reasons.
(3) When it is recognized that there is a risk that the traveler may cause trouble to other travelers or hinder the smooth implementation of the group tour.
(4) When the traveler requests a burden that exceeds the reasonable scope regarding the contract contents.
(5) When the number of travelers does not reach the minimum number of participants stated in the contract document.
(6) When there is an extremely high possibility that the travel conditions specified at the time of conclusion of the contract, such as the required amount of snowfall, will not be fulfilled for skiing trips.
(7) Travel according to the itinerary stated in the contract document in the event of a natural disaster, war, riot, suspension of travel services such as transportation/accommodation facilities, orders from government offices, or other reasons that cannot be attended to by our company. When it becomes impossible, or there is an extremely high risk that it will become impossible, to carry out the activities safely and smoothly.
(8) In the case where a communication contract has been concluded, and the traveler is unable to settle part or all of the debt related to the travel fee, etc. in accordance with the card member terms of the affiliated company, such as when the traveler's credit card becomes invalid, etc. .
(9) When it is found that the traveler falls under any of Article 7, Items 5 to 7.
2. If the traveler does not pay the travel fee by the date stated in the contract document under Article 12, Paragraph 1, the traveler shall be deemed to have canceled the recruitment organized tour contract on the day following the said date. In this case, the traveler must pay to the Company a penalty fee equivalent to the cancellation fee specified in Paragraph 1 of the preceding article.
3. When the Company intends to cancel the recruitment-type organized tour contract due to the reasons listed in Paragraph 1, Item 5, the Company shall cancel the recruitment-type organized tour contract on the 13th day (in the case of domestic travel) counting from the day before the start date of the travel. For day trips, the day before the third day), and for overseas trips, the day before the 23rd day (or the 33rd day for those starting the trip during the peak hours specified in Appendix 1) We will notify travelers in advance that their trip will be canceled.
(1) When it is discovered that the traveler does not meet the gender, age, qualifications, skills, and other conditions specified by the Company in advance for participating travellers.
(2) When the traveler is deemed unable to continue the trip due to illness, absence of necessary caregivers, or other reasons.
(3) When it is recognized that there is a risk that the traveler may cause trouble to other travelers or hinder the smooth implementation of the group tour.
(4) When the traveler requests a burden that exceeds the reasonable scope regarding the contract contents.
(5) When the number of travelers does not reach the minimum number of participants stated in the contract document.
(6) When there is an extremely high possibility that the travel conditions specified at the time of conclusion of the contract, such as the required amount of snowfall, will not be fulfilled for skiing trips.
(7) Travel according to the itinerary stated in the contract document in the event of a natural disaster, war, riot, suspension of travel services such as transportation/accommodation facilities, orders from government offices, or other reasons that cannot be attended to by our company. When it becomes impossible, or there is an extremely high risk that it will become impossible, to carry out the activities safely and smoothly.
(8) In the case where a communication contract has been concluded, and the traveler is unable to settle part or all of the debt related to the travel fee, etc. in accordance with the card member terms of the affiliated company, such as when the traveler's credit card becomes invalid, etc. .
(9) When it is found that the traveler falls under any of Article 7, Items 5 to 7.
2. If the traveler does not pay the travel fee by the date stated in the contract document under Article 12, Paragraph 1, the traveler shall be deemed to have canceled the recruitment organized tour contract on the day following the said date. In this case, the traveler must pay to the Company a penalty fee equivalent to the cancellation fee specified in Paragraph 1 of the preceding article.
3. When the Company intends to cancel the recruitment-type organized tour contract due to the reasons listed in Paragraph 1, Item 5, the Company shall cancel the recruitment-type organized tour contract on the 13th day (in the case of domestic travel) counting from the day before the start date of the travel. For day trips, the day before the third day), and for overseas trips, the day before the 23rd day (or the 33rd day for those starting the trip during the peak hours specified in Appendix 1) We will notify travelers in advance that their trip will be canceled.
In the following cases, the Company may cancel a part of the Agent-Organized
Travel Contract by explaining the reason to the Traveler even after the trip has begun.
1. When the traveler is unable to continue the trip due to illness, absence of necessary caregivers, or other reasons.
2. Disobedience of the Company's instructions by tour conductors or other persons to ensure the safe and smooth travel of the Traveler, or disturbance of the discipline of group behavior by assault or threat against these persons or other travelers accompanying them. , when it interferes with the safe and smooth implementation of the said trip.
3.When it is found that the traveler falls under any of Article 7, Items 5 to 7.
4. In the event of a natural disaster, war, riot, suspension of travel services such as transportation/accommodation facilities, orders from public offices, or other reasons beyond our control, making it impossible to continue the trip. When.
2 When the Company cancels the recruitment-type organized tour contract based on the provisions of the preceding paragraph, the contractual relationship between the Company and the traveler will be extinguished only in the future. In this case, the Company's obligations regarding the travel services already provided to the Traveler shall be deemed to have been effectively paid.
3 In the case of the preceding paragraph, the Company shall deduct from the amount of the travel fee related to the travel service that the traveler has not yet received the provision of, the cancellation fee, penalty fee, or any other payment already made for the travel service, or We will refund the amount to the traveler minus the amount related to the expenses that will have to be paid.
1. When the traveler is unable to continue the trip due to illness, absence of necessary caregivers, or other reasons.
2. Disobedience of the Company's instructions by tour conductors or other persons to ensure the safe and smooth travel of the Traveler, or disturbance of the discipline of group behavior by assault or threat against these persons or other travelers accompanying them. , when it interferes with the safe and smooth implementation of the said trip.
3.When it is found that the traveler falls under any of Article 7, Items 5 to 7.
4. In the event of a natural disaster, war, riot, suspension of travel services such as transportation/accommodation facilities, orders from public offices, or other reasons beyond our control, making it impossible to continue the trip. When.
2 When the Company cancels the recruitment-type organized tour contract based on the provisions of the preceding paragraph, the contractual relationship between the Company and the traveler will be extinguished only in the future. In this case, the Company's obligations regarding the travel services already provided to the Traveler shall be deemed to have been effectively paid.
3 In the case of the preceding paragraph, the Company shall deduct from the amount of the travel fee related to the travel service that the traveler has not yet received the provision of, the cancellation fee, penalty fee, or any other payment already made for the travel service, or We will refund the amount to the traveler minus the amount related to the expenses that will have to be paid.
1. The Company shall refund the traveler if the travel fee is reduced
pursuant to the provisions of Article 14, Paragraphs 3 to 5, or if the recruitment-type organized tour
contract is canceled pursuant to the provisions of the preceding three articles. If a refund occurs due to
cancellation before the start of the trip, within seven days from the day after cancellation, or within
seven days from the day after the cancellation, or after the end of the trip as stated in the contract
document, in the case of a refund due to reduction or cancellation after the start of the trip. The amount
will be refunded to the traveler within 30 days starting from the day following the date.
2. If the Company concludes a communications contract with a traveler and the travel fee is reduced pursuant to the provisions of Article 14, paragraphs 3 to 5, or the communication contract is canceled pursuant to the provisions of the preceding three articles. In this case, if there is an amount to be refunded to the traveler, such amount will be refunded to the traveler in accordance with the card member terms of the partner company. In this case, in the case of a refund due to cancellation before the start of the trip, the Company will refund within seven days from the day after the cancellation, and in the case of a refund due to a reduction or cancellation after the start of the trip, the Company will terminate the trip as stated in the contract document. The amount to be refunded shall be notified to the traveler within 30 days from the day following the date of the refund, and the date on which such notification is given to the traveler shall be the date of use of the card.
3. The provisions of the preceding two paragraphs do not prevent the Traveler or the Company from exercising the right to claim compensation for damages pursuant to the provisions of Article 27 or Article 30, Paragraph 1.
2. If the Company concludes a communications contract with a traveler and the travel fee is reduced pursuant to the provisions of Article 14, paragraphs 3 to 5, or the communication contract is canceled pursuant to the provisions of the preceding three articles. In this case, if there is an amount to be refunded to the traveler, such amount will be refunded to the traveler in accordance with the card member terms of the partner company. In this case, in the case of a refund due to cancellation before the start of the trip, the Company will refund within seven days from the day after the cancellation, and in the case of a refund due to a reduction or cancellation after the start of the trip, the Company will terminate the trip as stated in the contract document. The amount to be refunded shall be notified to the traveler within 30 days from the day following the date of the refund, and the date on which such notification is given to the traveler shall be the date of use of the card.
3. The provisions of the preceding two paragraphs do not prevent the Traveler or the Company from exercising the right to claim compensation for damages pursuant to the provisions of Article 27 or Article 30, Paragraph 1.
1. If the Company cancels the recruitment-type organized tour contract after
the start of the trip pursuant to the provisions of Article 18, Paragraph 1, Item 1 or 4, the Company
shall, at the request of the traveler, We will take care of arranging the necessary travel services to
return to the ground.
2. In the case mentioned in the preceding paragraph, all expenses required for the trip back to the place of departure shall be borne by the traveler.
2. In the case mentioned in the preceding paragraph, all expenses required for the trip back to the place of departure shall be borne by the traveler.
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The Company shall comply with the provisions of this Chapter regarding the
conclusion of recruitment-type organized travel contracts in which multiple travelers traveling on the
same itinerary at the same time designate a responsible representative (hereinafter referred to as the
"Contract Responsible Person") and apply for them. Apply.
1. Unless a special agreement has been concluded, the contract manager shall
not have any power of representation regarding the conclusion of a recruitment-type organized tour
contract for the travelers composing the group/group (hereinafter referred to as "members").
Transactions related to travel services related to the organization/group will be conducted with the
person responsible for the contract.
2. The person responsible for the contract must submit a list of members to the Company by the date determined by the Company.
3. The Company shall not be responsible for any debts or obligations that the Contract Responsible Person currently has or is expected to have in the future to the Constituents.
4. If the person responsible for the contract does not accompany the group/group, after the start of the trip, the Company will consider the person appointed by the person responsible for the contract to be the person responsible for the contract.
2. The person responsible for the contract must submit a list of members to the Company by the date determined by the Company.
3. The Company shall not be responsible for any debts or obligations that the Contract Responsible Person currently has or is expected to have in the future to the Constituents.
4. If the person responsible for the contract does not accompany the group/group, after the start of the trip, the Company will consider the person appointed by the person responsible for the contract to be the person responsible for the contract.
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Our company strives to ensure safe and smooth travel for travelers, and
provides the following services for travelers: However, this shall not apply if the Company concludes a
special agreement with the traveler that differs from this.
1. When it is recognized that there is a risk that the traveler will not be able to receive travel services during the trip, take the necessary measures to ensure that the traveler can receive the travel services pursuant to the recruitment-type organized travel contract.
2. If, despite taking the measures set forth in the previous item, it is necessary to change the contract, arrange for alternative services. In this case, when changing the itinerary, please make sure that the changed itinerary meets the purpose of the original itinerary, and when changing the contents of the travel service, please make sure that the changed travel itinerary is consistent with the purpose of the original itinerary. Efforts should be made to keep changes to the contract contents to a minimum, such as by making efforts to ensure that the travel services are similar to the original travel services.
1. When it is recognized that there is a risk that the traveler will not be able to receive travel services during the trip, take the necessary measures to ensure that the traveler can receive the travel services pursuant to the recruitment-type organized travel contract.
2. If, despite taking the measures set forth in the previous item, it is necessary to change the contract, arrange for alternative services. In this case, when changing the itinerary, please make sure that the changed itinerary meets the purpose of the original itinerary, and when changing the contents of the travel service, please make sure that the changed travel itinerary is consistent with the purpose of the original itinerary. Efforts should be made to keep changes to the contract contents to a minimum, such as by making efforts to ensure that the travel services are similar to the original travel services.
When traveling in a group from the start of the trip until the end of the
trip, travelers must follow our company's instructions to ensure a safe and smooth trip.
1. Depending on the nature of the trip, the Company may have a tour conductor
or other person accompany the traveler to carry out all or part of the work listed in each item of Article
23 and other work that the Company deems necessary in connection with the recruitment-type planned tour.
It may be possible to
2. In principle, the hours during which the tour conductors and other persons referred to in the preceding paragraph are engaged in the duties referred to in the same paragraph are from 8:00 to 20:00.
2. In principle, the hours during which the tour conductors and other persons referred to in the preceding paragraph are engaged in the duties referred to in the same paragraph are from 8:00 to 20:00.
If the Company determines that a traveler is in need of protection due to
illness, injury, etc., the Company may take necessary measures. In this case, if this is not due to
reasons attributable to our company, the costs required for such measures shall be borne by the traveler,
and the traveler shall pay the costs in the manner specified by our company by the date specified by our
company. Must be paid.
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1. In the performance of a recruitment-type organized tour contract, the
Company or a person whom the Company has made arrangements for based on the provisions of Article 4
(hereinafter referred to as the "arrangement agent") intentionally or negligently If we cause
damage to you, we will be responsible for compensating for the damage. However, this only applies if the
Company is notified within two years from the day after the damage occurred.
2. If the traveler suffers damage due to natural disasters, war, riots, suspension of travel services such as transportation and accommodation facilities, orders from public offices, or other reasons that cannot be affected by our company or our arrangement agent, The Company shall not be responsible for compensating for such damages except in the case set forth in the preceding paragraph.
3. With regard to the damage set forth in Paragraph 1 that occurs to baggage, regardless of the provisions of the same paragraph, the Company shall recover the damage within 14 days for domestic travel, or within 14 days for overseas travel, counting from the day after the damage occurred. will compensate up to 150,000 yen per traveler (excluding cases where there is intentional or gross negligence on the part of the Company) only if the Company is notified within 21 days. .
2. If the traveler suffers damage due to natural disasters, war, riots, suspension of travel services such as transportation and accommodation facilities, orders from public offices, or other reasons that cannot be affected by our company or our arrangement agent, The Company shall not be responsible for compensating for such damages except in the case set forth in the preceding paragraph.
3. With regard to the damage set forth in Paragraph 1 that occurs to baggage, regardless of the provisions of the same paragraph, the Company shall recover the damage within 14 days for domestic travel, or within 14 days for overseas travel, counting from the day after the damage occurred. will compensate up to 150,000 yen per traveler (excluding cases where there is intentional or gross negligence on the part of the Company) only if the Company is notified within 21 days. .
1. Regardless of whether or not our company is liable under the provisions of
Paragraph 1 of the preceding article, the Company shall, pursuant to the attached special compensation
regulations, protect the life, body, or baggage of a traveler while participating in a recruitment-type
organized tour. We will pay a predetermined amount of compensation and solatium for certain damages
incurred.
2. If our company is liable for the damage set forth in the preceding paragraph pursuant to the provisions of paragraph 1 of the preceding article, the compensation set forth in the preceding paragraph to be paid by our company shall be limited to the amount of compensation for damages that should be paid based on that liability. It is considered gold.
3. In the case prescribed in the preceding paragraph, the Company's obligation to pay compensation pursuant to the provisions of Paragraph 1 shall not exceed the compensation for damages that the Company should pay pursuant to the provisions of Paragraph 1 of the preceding article (which shall be deemed as compensation for damages pursuant to the provisions of the preceding paragraph). (including compensation).
4. Recruitment-type organized tours conducted by our company for travelers participating in our recruitment-type organized tours for which a separate travel fee is collected will be treated as part of the main recruitment-type organized tour contract.
2. If our company is liable for the damage set forth in the preceding paragraph pursuant to the provisions of paragraph 1 of the preceding article, the compensation set forth in the preceding paragraph to be paid by our company shall be limited to the amount of compensation for damages that should be paid based on that liability. It is considered gold.
3. In the case prescribed in the preceding paragraph, the Company's obligation to pay compensation pursuant to the provisions of Paragraph 1 shall not exceed the compensation for damages that the Company should pay pursuant to the provisions of Paragraph 1 of the preceding article (which shall be deemed as compensation for damages pursuant to the provisions of the preceding paragraph). (including compensation).
4. Recruitment-type organized tours conducted by our company for travelers participating in our recruitment-type organized tours for which a separate travel fee is collected will be treated as part of the main recruitment-type organized tour contract.
1. The Company shall not accept any significant changes to the contract
contents listed in the upper column of Appended Table 2 (changes
listed in the following items). (excluding cases due to shortages of seats, rooms, and other facilities
such as The change compensation fee will be paid within 30 days starting from the day after the trip ends.
However, this shall not apply if it is clear that the Company will be liable under the provisions of
Article 27, Paragraph 1 for such changes.
A. Changes due to the following reasons:
B. Natural disaster
B War turmoil
C Riot
D. Orders from government offices
E. Cancellation of travel services such as transportation and accommodation facilities
F. Provision of transportation services that are not based on the initial operation plan
G Necessary measures to ensure the life or physical safety of travel participants
H Changes related to the canceled part when the recruitment-type organized tour contract is canceled based on the provisions of Articles 16 to 18.
2. The amount of compensation for changes to be paid by the Company shall be limited to an amount equal to the travel price multiplied by a rate determined by the Company of 15% or more per traveler and per recruitment-organized trip. In addition, if the amount of change compensation payable to one traveler per Recruitment Organized Trip is less than 1,000 yen, the Company will not pay change compensation.
3 If, after the Company has paid compensation for changes pursuant to the provisions of Paragraph 1, it becomes clear that the Company will be liable for the changes pursuant to the provisions of Article 27, Paragraph 1, the travel The person must return the change compensation money related to the change to the Company. In this case, the Company will pay the remaining amount after setting off the amount of compensation for damages that the Company should pay based on the provisions of the same paragraph and the amount of compensation for changes that should be returned by the Traveler.
A. Changes due to the following reasons:
B. Natural disaster
B War turmoil
C Riot
D. Orders from government offices
E. Cancellation of travel services such as transportation and accommodation facilities
F. Provision of transportation services that are not based on the initial operation plan
G Necessary measures to ensure the life or physical safety of travel participants
H Changes related to the canceled part when the recruitment-type organized tour contract is canceled based on the provisions of Articles 16 to 18.
2. The amount of compensation for changes to be paid by the Company shall be limited to an amount equal to the travel price multiplied by a rate determined by the Company of 15% or more per traveler and per recruitment-organized trip. In addition, if the amount of change compensation payable to one traveler per Recruitment Organized Trip is less than 1,000 yen, the Company will not pay change compensation.
3 If, after the Company has paid compensation for changes pursuant to the provisions of Paragraph 1, it becomes clear that the Company will be liable for the changes pursuant to the provisions of Article 27, Paragraph 1, the travel The person must return the change compensation money related to the change to the Company. In this case, the Company will pay the remaining amount after setting off the amount of compensation for damages that the Company should pay based on the provisions of the same paragraph and the amount of compensation for changes that should be returned by the Traveler.
1. If our company suffers damage due to the traveler's intention or
negligence, the traveler must compensate for the damage.
2. When concluding a recruitment-type organized travel contract, the traveler must make use of the information provided by the Company and endeavor to understand the rights and obligations of the traveler and other contents of the recruitment-type organized travel contract. .
3. In order for travelers to smoothly receive the travel services stated in the contract document after the start of the trip, if by any chance the traveler becomes aware that a travel service different from the contract document has been provided, the traveler must promptly notify the Company at the travel destination. , you must notify our arrangement agent or the relevant travel service provider.
2. When concluding a recruitment-type organized travel contract, the traveler must make use of the information provided by the Company and endeavor to understand the rights and obligations of the traveler and other contents of the recruitment-type organized travel contract. .
3. In order for travelers to smoothly receive the travel services stated in the contract document after the start of the trip, if by any chance the traveler becomes aware that a travel service different from the contract document has been provided, the traveler must promptly notify the Company at the travel destination. , you must notify our arrangement agent or the relevant travel service provider.
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1. Our company is a guarantee partner of the Japan Travel Agents Association
(3-3-3 Kasumigaseki, Chiyoda-ku, Tokyo).
2. Travelers or constituents who have concluded a recruitment-type organized travel contract with our company will receive 160 million yen from the repayment business guarantee deposited by the Japan Travel Agents Association in the preceding paragraph regarding the claims arising from the transaction. You can receive reimbursement until the amount is reached.
3. Based on the provisions of Article 49, Paragraph 1 of the Travel Agency Act, our company has paid a contribution to the Japan Travel Agents Association for the compensation business guarantee based on the provisions of Article 7, Paragraph 1 of the same Act. No business guarantee is deposited.
2. Travelers or constituents who have concluded a recruitment-type organized travel contract with our company will receive 160 million yen from the repayment business guarantee deposited by the Japan Travel Agents Association in the preceding paragraph regarding the claims arising from the transaction. You can receive reimbursement until the amount is reached.
3. Based on the provisions of Article 49, Paragraph 1 of the Travel Agency Act, our company has paid a contribution to the Japan Travel Agents Association for the compensation business guarantee based on the provisions of Article 7, Paragraph 1 of the same Act. No business guarantee is deposited.
(Related to Article 16, Paragraph 1)
(1) Cancellation fees for domestic travel.
classification | Cancellation fee |
---|---|
1. Organized tour contracts excluding Sections 2, 3, and 4 | |
A. If the contract is canceled on or after the 20th day before the travel start date (10th day for day trips) (excluding the cases listed in (B) to (E)) | Within 20% of the travel fee |
B. If the contract is canceled on or after the 7th day before the travel start date (excluding the cases listed in (C) to (E)) | Within 30% of the travel fee. |
C. If the contract is canceled one day before the travel start date | Within 40% of the travel fee. |
D. If the contract is canceled on the travel start date (excluding the case listed in (E)) | Within 50% of the travel fee. |
E. If the contract is canceled after the travel start or in the case of no-show | Within 100% of the travel fee. |
(2) An organized tour contract using tickets under the same transaction terms as those widely sold by the airline through its website to consumers, with the contract document specifying the use of the ticket, the airline's name, as well as the conditions (hereinafter referred to as "ticket cancellation conditions") and amounts for cancellation fees, penalties, refund fees, and other costs required to terminate the air transport contract (collectively referred to as "ticket cancellation fees"). | |
A If the contract is canceled after being concluded (excluding cases listed in (B) to (F)) | Within the amount of ticket cancellation fees calculated according to the ticket cancellation conditions at the time of contract termination (hereinafter referred to as "ticket cancellation fees at the time of contract termination"). |
B If the contract is canceled on or after the 20th day before the travel start date (10th day for day trips) (excluding cases listed in (C) to (F)) | The greater of 20% of the travel fee or the ticket cancellation fees at the time of contract termination. |
C If the contract is canceled on or after the 7th day before the travel start date (excluding cases listed in (D) to (F)) | The greater of 30% of the travel fee or the ticket cancellation fees at the time of contract termination. |
D If the contract is canceled one day before the travel start date | The greater of 40% of the travel fee or the ticket cancellation fees at the time of contract termination. |
E If the contract is canceled on the travel start date (excluding cases listed in (F)) | The greater of 50% of the travel fee or the ticket cancellation fees at the time of contract termination. |
F If the contract is canceled after the travel start or in the case of no-show | Within 100% of the travel fee. |
(3) An organized tour contract using tickets set by the airline, where the ticket can only display the total travel fee combining accommodation and other expenses at the destination, and cannot display fares and charges separately (limited to "individual inclusive tour fares" available for one person). The contract document specifies the use of the ticket, the airline's name, as well as the conditions (hereinafter referred to as "ticket cancellation conditions," which can be checked on the airline's website) and amounts regarding cancellation fees, penalties, refund fees, and other costs required to terminate the air transport contract (collectively referred to as "ticket cancellation fees"). | |
A If the contract is canceled after being concluded (excluding cases listed in (B) to (F)) | Within the amount of ticket cancellation fees at the time of contract termination. |
B If the contract is canceled on or after the 20th day before the travel start date (excluding cases listed in (C) to (F)) | The greater of 20% of the travel fee or the ticket cancellation fees at the time of contract termination. |
C If the contract is canceled on or after the 7th day before the travel start date (excluding cases listed in (D) to (F)) | The greater of 30% of the travel fee or the ticket cancellation fees at the time of contract termination. |
D If the contract is canceled one day before the travel start date | The greater of 40% of the travel fee or the ticket cancellation fees at the time of contract termination. |
E If the contract is canceled on the travel start date (excluding cases listed in (F)) | The greater of 50% of the travel fee or the ticket cancellation fees at the time of contract termination. |
F If the contract is canceled after the travel start or in the case of no-show | Within 100% of the travel fee. |
(4) An organized tour contract using chartered ships | Cancellation fees will be handled according to the provisions regarding the respective ship. |
Remarks (1) The amount of the cancellation fee will be explicitly stated in the contract document. (2) In the application of this table, "after the start of the trip" refers to the point defined in Article 2, Paragraph 3 of the Special Compensation Regulations appendix as "the time when the provision of the service begins." (3) In cases under Sections 2 and 3, if the company does not need to pay any ticket cancellation fees to the airline, the cancellation fee at the time of contract termination will be treated as zero; if the airline reduces the cancellation fees, the reduced fee amount will be treated as the cancellation fee at the time of contract termination. |
2. Overseas Travel Cancellation Fees
classification | Cancellation fee |
---|---|
(1) An organized tour contract using air travel at the time of departure from or return to Japan (excluding travel contracts listed in Sections 2 and 3 below) | |
A If the travel date is during a peak period and the contract is canceled on or after the 40th day before the travel start date (excluding cases listed in (B) to (D)) | Within 10% of the travel fee. |
B If the contract is canceled on or after the 30th day before the travel start date (excluding cases listed in (C) and (D)) | Within 20% of the travel fee. |
C If the contract is canceled from two days before the travel start date (excluding cases listed in (D)) | Within 50% of the travel fee. |
D If the contract is canceled after the travel has started or in the case of a no-show | Within 100% of the travel fee. |
(2) An organized tour contract using tickets under the same transaction conditions as those widely sold by airlines through their website at the time of departure from or return to Japan, with the contract document specifying the use of the ticket, the airline's name, and the ticket cancellation conditions and fees (excluding travel contracts listed in Section 3 below). | |
A If the contract is canceled after being concluded (excluding cases listed in (B) to (E)) | Within the amount of ticket cancellation fees at the time of contract termination. |
B If the travel start date falls during a peak period and the contract is canceled on or after the 40th day before the travel start date (excluding cases listed in (C) to (E)) | The greater of 10% of the travel fee or the ticket cancellation fees at the time of contract termination. |
C If the contract is canceled on or after the 30th day before the travel start date (excluding cases listed in (D) and (E)) | The greater of 20% of the travel fee or the ticket cancellation fees at the time of contract termination. |
D If the contract is canceled from two days before the travel start date (excluding cases listed in (E)) | The greater of 50% of the travel fee or the ticket cancellation fees at the time of contract termination. |
E If the contract is canceled after the travel has started or in the case of a no-show | Within 100% of the travel fee. |
(3) An organized tour contract using chartered aircraft | |
A If the contract is canceled on or after the 90th day before the travel start date (excluding cases listed in (B) to (D)) | Within 20% of the travel fee. |
B If the contract is canceled on or after the 30th day before the travel start date (excluding cases listed in (C) and (D)) | Within 50% of the travel fee. |
C If the contract is canceled on or after the 20th day before the travel start date (excluding cases listed in (D)) | Within 80% of the travel fee. |
D If the contract is canceled on or after the 3rd day before the travel start date or in the case of a no-show | Within 100% of the travel fee. |
(4) An organized tour contract using ships for departure from and return to Japan | Cancellation fees will be handled according to the provisions regarding the respective ship. |
Note "Peak period" refers to the periods from December 20 to January 7, April 27 to May 6, and July 20 to August 31. |
|
Remarks (1) The amount of the cancellation fee will be explicitly stated in the contract document. (2) In the application of this table, "after the start of the trip" refers to the time defined in Article 2, Paragraph 3 of the Special Compensation Regulations appendix as "when the provision of the service begins." (3) In cases under Section 2, if no ticket cancellation fees are payable to the airline, the ticket cancellation fees at the time of contract termination will be treated as zero; if the airline reduces the cancellation fees, the reduced amount will be treated as the ticket cancellation fees at the time of contract termination. |
(related to Article 29, Paragraph 1)
Changes that require payment of change compensation | Rate per case (%) |
---|---|
1. Change of the tour start date or tour end date stated in the contract document | 1.5 (before the start of the trip) 3.0 (after the start of the trip) |
2.Changes in tourist spots or tourist facilities (including restaurants) and other travel destinations stated in the contract document. | 1.0 (before the start of the trip) 2.0 (after the start of the trip) |
3. Changing the class of transport facility or equipment stated in the contract document to one with a lower charge (only if the total amount of charges for the class and equipment after the change is less than that of the class and equipment stated in the contract document) Masu.) | 1.0 (before the start of the trip) 2.0 (after the start of the trip) |
4. Change of the type of transportation facility or company name stated in the contract document | 1.0 (before the start of the trip) 2.0 (after the start of the trip) |
5. Changing to a different flight from the airport in Japan where the trip starts or ends as stated in the contract document. | 1.0 (before the start of the trip) 2.0 (after the start of the trip) |
6. Changing a direct flight between Japan and outside Japan as stated in the contract document to a connecting flight or transit flight | 1.0 (before the start of the trip) 2.0 (after the start of the trip) |
7. Change in the type or name of the accommodation facility stated in the contract document | 1.0 (before the start of the trip) 2.0 (after the start of the trip) |
8. Changes in the type, facilities, scenery, and other conditions of the accommodation facility's guest rooms stated in the contract document. | 1.0 (before the start of the trip) 2.0 (after the start of the trip) |
9. Among the changes listed in the preceding items, changes to the matters stated in the tour title of the contract document. | 2.5 (Before the start of the trip) 5.0 (after the start of the trip) |
Note 1 "Before the start of the trip" refers to the case where the traveler is notified of the change by the day before the start date of the trip, and "after the start of the trip" refers to the case where the traveler is notified of the change after the day of the start of the trip. Says. Note 2 If a final document has been issued, the term "contract document" will be replaced with "final document" and this table will apply. In this case, if there is a change between the contents of the contract document and the final document, or between the contents of the final document and the contents of the travel service actually provided, one It will be treated as a matter. Note 3 If the transportation facility related to the change listed in item 3 or item 4 involves the use of accommodation facilities, it will be treated as one case per night. Note 4 Regarding the change of the company name of the transportation facility listed in item 4, it does not apply if it involves a change to a higher grade or equipment. Note 5 Even if multiple changes listed in item 4, item 7, or item 8 occur in one boat, etc. or one night, it will be treated as one incident per boat, etc. or one night. Note 6 Regarding the changes listed in item 9, the rates from items 1 to 8 will not apply, and item 9 will apply. |
Filing a complaint
If a traveler is unable to resolve a complaint regarding travel operations with the Company between the
parties concerned, the traveler may apply to the association listed below for assistance in resolving the
complaint.
Record
name Japan Travel Agents Association
location 3-3-3 Kasumigaseki, Chiyoda-ku, Tokyo
Phone +81-3-3592-1266