Dream Japan (Travel to Japan)

Travel terms and conditions | Travel business terms and conditions (arranged travel contract)

General Incorporated Association Japan Travel Agents Association Guaranteed Member
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Chapter 1 General Provisions
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1. The arranged travel contract that the Company concludes with the traveler shall be as stipulated in these terms and conditions. Matters not stipulated in these terms and conditions shall be governed by laws and regulations or generally established customs.
2. If our company concludes a special agreement in writing to the extent that it does not violate laws and regulations and does not put the traveler at a disadvantage, that special agreement will take precedence, regardless of the provisions of the preceding paragraph.
1. In these terms and conditions, "arranged travel contract" refers to transportation, accommodation, etc. provided by transportation/accommodation facilities, etc. by the traveler through our company acting as an agent, intermediary, or intermediary on behalf of the traveler, entrusted by the traveler. A contract under which the Company undertakes to make arrangements so that the Company can receive travel-related services (hereinafter referred to as "Travel Services").
2. In these terms and conditions, "domestic travel" refers to travel only within Japan, and "overseas travel" refers to travel other than domestic travel.
3. In these terms and conditions, "travel fee" refers to fares, accommodation fees, and other expenses paid to transportation/accommodation facilities, etc. in order for us to arrange travel services, as well as travel business handling fees specified by our company (change procedure fees and (excluding cancellation procedure fees).
4. In this section, "communications contract" refers to an application made by telephone, mail, facsimile, internet, or other means of communication with a card member of a credit card company affiliated with our company (hereinafter referred to as "affiliate company"). An affiliated company that separately stipulates the claims or debts related to the travel fee, etc. based on the arranged travel contract that the Company holds with the traveler, after the date on which such claims or debts are to be fulfilled. An arranged travel contract in which the traveler consents in advance to payment in accordance with the card membership terms and conditions, and the travel fee, etc. is to be paid by the method specified in Article 16, Paragraph 2 or Paragraph 5.
5. In these Terms and Conditions, the "Card Usage Date" refers to the date on which the Traveler or the Company should fulfill the payment or refund obligation of the travel fee, etc. based on the Arranged Travel Contract.
When the Company arranges travel services with the care of a prudent administrator, the performance of the Company's obligations under the Arranged Travel Contract will cease. Therefore, even if we are unable to conclude a contract to provide travel services with a transportation/accommodation facility, etc. due to full capacity, closure, inappropriate conditions, etc., when we have fulfilled our obligations. , the traveler must pay to the Company the travel business handling fee (hereinafter referred to as the "Handling Fee") prescribed by the Company. In the case that a communication contract is concluded, the card usage date shall be the date on which the Company notifies the traveler that it was unable to conclude a contract to provide travel services with the transportation/accommodation facility, etc.
When fulfilling an arranged travel contract, our company may delegate all or part of the arrangements to other travel agents, persons who make arrangements as a business, or other assistants in Japan or outside of Japan.
Chapter 2 Establishment of a contract
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1. Travelers who wish to enter into an arranged travel contract with our company must fill in the prescribed information on the application form prescribed by our company and submit it to us together with an application fee of an amount separately determined by our company.
2. Notwithstanding the provisions of the preceding paragraph, travelers who wish to conclude a communication contract with the Company must notify the Company of their membership number and the details of the travel service they are requesting.
3. The application fee set forth in Paragraph 1 will be treated as part of the travel fee, cancellation fee, and other monies that the traveler should pay to the Company.
Our company may not accept the conclusion of an arranged travel contract in the following cases:
(1) When attempting to conclude a communications contract, and the traveler is unable to settle part or all of the debt related to the travel fee, etc. in accordance with the card member terms of the affiliated company, such as because the traveler's credit card is invalid, etc. .
(2) When the traveler is found to be a member of an organized crime group, a quasi-member of an organized crime group, a person affiliated with an organized crime group, a company affiliated with an organized crime group, a corporate racketeer, etc., or other anti-social forces.
(3) When the traveler makes violent demands, unreasonable demands, threatening words or behavior regarding transactions, acts of violence, or acts similar to these.
(4) When a traveler spreads rumors, uses fraudulent means or force to damage the credibility of our company, or obstructs our business, or acts similar to these.
(5) When there are other circumstances related to our company's business.
1. The Arranged Travel Contract shall be concluded when the Company consents to the conclusion of the contract and receives the application fee set forth in Article 5, Paragraph 1.
2. Notwithstanding the provisions of the preceding paragraph, the communication contract shall be concluded when the notification that the Company accepts the application set forth in Article 5, Paragraph 2 reaches the Traveler.
1. Notwithstanding the provisions of Article 5, Paragraph 1, the Company may conclude an Arranged Travel Contract solely by consenting to the conclusion of the contract without receiving payment of the application fee, based on a written special agreement.
2. In the case referred to in the preceding paragraph, the date of establishment of the Arranged Travel Contract will be clarified in the document referred to in the preceding paragraph.
1. Notwithstanding the provisions of Article 5, Paragraph 1 and the preceding Article, Paragraph 1, the Company shall not be liable for an arranged travel contract in which the sole purpose of arranging transportation services or accommodation services is to provide such travel services in exchange for the travel fee. Oral applications may be accepted if a document indicating the right to receive the benefits is issued.
2. In the case of the preceding paragraph, the Arranged Travel Contract shall be concluded when the Company approves the conclusion of the contract.
1. Immediately after the conclusion of the arranged travel contract, the Company shall provide the traveler with a document (hereinafter referred to as the "contract document") that describes the travel itinerary, the content of travel services, the travel fee, other travel conditions, and matters regarding the Company's responsibilities. ) will be issued. However, when delivering documents indicating the right to receive travel tickets, accommodation tickets, and other travel services for all travel services arranged by the Company, such contract documents may not be delivered.
2. In the event that the contract document set forth in the preceding paragraph is delivered, the scope of travel services that the Company is obligated to arrange under the Arranged Travel Contract shall be as stated in the contract document.
1. With the consent of the traveler in advance, the Company will provide the travel itinerary, content of travel services, travel fee, other travel conditions, and matters related to the Company's responsibilities to the traveler when concluding an arranged travel contract. If, in lieu of delivering a written document or contract document, the matters to be stated in the document (hereinafter referred to as "Matters to be stated" in this article) are provided by a method using information and communication technology, the traveler's Confirm that the information has been recorded in the file provided on the communication device you are using.
2. In the case of the preceding paragraph, if the communication device used by the traveler does not have a file for recording the information, the file provided in the communication device used by our company (exclusively for the use of the traveler) (limited to those provided by the traveler), and confirm that the traveler has viewed the recorded information.
Chapter 3 Modification and cancellation of contract
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1. The traveler may request the Company to change the travel itinerary, contents of travel services, and other contents of the arranged travel contract. In this case, we will comply with the traveler's request as much as possible.
2. If the contents of the arranged travel contract are changed at the request of the traveler in the preceding paragraph, the traveler shall pay the cancellation fee, penalty fee, etc. that must be paid to the transportation/accommodation facility, etc. when canceling the already completed arrangements, as well as any other fees required for changing the arrangements. In addition to bearing the costs, you must also pay our company the change procedure fee prescribed by our company. In addition, any increase or decrease in the travel fee due to changes in the details of the arranged travel contract shall belong to the traveler.
1. Travelers may cancel all or part of the Arranged Travel Contract at any time.
2. When the arranged travel contract is canceled based on the provisions of the preceding paragraph, the traveler shall pay cancellation fees and penalties for travel services that have already been provided to the traveler or for travel services that have not yet been provided. In addition to paying for fees and other expenses that have already been paid or will be paid to transportation/accommodation facilities, etc., you must also pay us the cancellation procedure fee prescribed by our company and the handling fee that we should have received. .
1. The Company may cancel the Arranged Travel Contract in the following cases:
(1) When the traveler does not pay the travel fee by the specified date.
(2) In the case where a communication contract has been concluded, and the traveler is unable to settle part or all of the debt related to the travel fee, etc. in accordance with the card member terms of the affiliated company, such as when the traveler's credit card becomes invalid, etc. .
(3) When it is found that the traveler falls under any of Article 6, items 2 to 4.
2. When the arranged travel contract is canceled based on the provisions of the preceding paragraph, the traveler must pay cancellation fees, penalty fees, and other fees to transportation/accommodation facilities, etc. for travel services that have not yet been provided, or In addition to bearing the costs that you will have to pay, you will also have to pay us the cancellation procedure fee prescribed by our company and the handling fee that we should have received.
1. If it becomes impossible to arrange travel services due to reasons attributable to our company, the traveler may cancel the arranged travel contract.
2. When the arranged travel contract is canceled based on the provisions of the preceding paragraph, the Company shall pay or will have to pay to the transportation/accommodation facility, etc. as compensation for the travel services that the traveler has already received. We will refund the travel fee already collected to the traveler, excluding unavoidable expenses.
3. The provisions of the preceding paragraph do not prevent travelers from claiming compensation for damages against our company.
Chapter 4 Travel Fee
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1. The traveler must pay the travel fee to the Company by the period specified by the Company before the start of the trip.
2. When a communication contract is concluded, the Company will receive payment for the travel fee using the partner company's card without the traveler's signature on the designated slip. In this case, the card usage date shall be the date on which the Company notifies the traveler of the confirmed travel service details.
3. Our company may change the travel price if there is a change in the travel price due to revisions to transportation/accommodation facility fares/charges, exchange rate fluctuations, or other reasons before the start of the trip.
4. In the case of the preceding paragraph, any increase or decrease in the travel fee shall belong to the traveler.
5. If our company concludes a communication contract with a traveler and the costs, etc. to be borne by the traveler arise according to the provisions of Chapter 3 or Chapter 4, our company will use the card of the affiliated company to Payment of the relevant expenses, etc. will be received without the traveler's signature on the slip. In this case, the card usage date shall be the date on which we notify the traveler of the amount of expenses, etc. that the traveler should pay to us or the amount that we should refund to the traveler. However, if the Company cancels the Arranged Travel Contract pursuant to the provisions of Article 14, Paragraph 1, Item 2, the Traveler shall pay the Company by the payment method specified by the Company by the date specified by the Company. You must pay the necessary expenses.
1. The Company shall pay the expenses paid to transportation/accommodation facilities, etc. by the Company in order to arrange travel services that should be borne by the traveler, as well as handling charges (hereinafter referred to as the "Settled Travel Fee"). In the event that the amount already received as the travel fee does not match, the travel fee will be settled promptly after the end of the trip in accordance with the provisions of the following paragraph and paragraph 3.
2. If the settled travel fee exceeds the amount already received as the travel fee, the traveler must pay the difference to the Company.
3. If the settled travel fee is less than the amount already received as travel fee, the Company will refund the difference to the traveler.
Chapter 5 Group/Group Arrangements
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1 The Company shall apply the provisions of this chapter to the conclusion of an arranged travel contract applied for by multiple travelers traveling on the same itinerary at the same time by designating a responsible representative (hereinafter referred to as the "Contract Responsible Person"). To do.
1. Unless we have entered into a special agreement, the person in charge of the contract shall have all authority to act on behalf of the travelers composing the organization/group (hereinafter referred to as "members") regarding the conclusion of the arranged travel contract. Transactions related to travel services related to the organization/group and the operations set forth in Article 22, Paragraph 1 shall be conducted with the person responsible for the contract.
2. The person responsible for the contract must submit a list of members to the Company or notify the Company of the number of members by the date determined by the Company.
3. The Company shall not be responsible for any debts or obligations that the Contract Responsible Person currently has or is expected to have in the future to the Constituents.
4. If the person responsible for the contract does not accompany the group/group, after the start of the trip, the Company will consider the person appointed by the person responsible for the contract to be the person responsible for the contract.
1. When the Company concludes an Arranged Travel Contract with the Contract Manager, the Company may approve the conclusion of the Arranged Travel Contract without receiving payment of the application fee, notwithstanding the provisions of Article 5, Paragraph 1.
2. If the Company concludes an Arranged Travel Contract without receiving payment of the application fee pursuant to the provisions of the preceding paragraph, the Company shall issue a document to that effect to the person responsible for the contract, and the Arranged Travel Contract shall be concluded by the Company. The agreement shall be established when the document is delivered.
1. When we receive a request from the contract manager to change the constituents, we will comply with the request to the extent possible.
2. Any increase or decrease in the travel fee caused by the changes in the preceding paragraph and the costs required for such changes shall belong to the constituent members.
1. At the request of the contract manager, the Company may provide tour tour services by having a tour conductor accompany the group/group.
2. The content of the tour tour service provided by the tour conductor shall, in principle, be necessary for the group/group activity on the pre-determined itinerary.
3. In principle, the hours during which tour conductors provide tour services are from 8:00 to 20:00.
4. When the Company provides a tour service, the person responsible for the contract must pay the prescribed tour service fee to the Company.
Chapter 6 Responsibility
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1. In the performance of the Arranged Travel Contract, the Company shall not cause damage to the Traveler intentionally or negligently by the Company or the person for whom the Company has made the arrangements based on the provisions of Article 4 (hereinafter referred to as the "Arrangement Agent"). If you cause damage, you will be responsible for compensating for the damage. However, this only applies if the Company is notified within two years from the day after the damage occurred.
2. If the traveler suffers damage due to natural disasters, war, riots, suspension of travel services such as transportation and accommodation facilities, orders from public offices, or other reasons that cannot be affected by our company or our arrangement agent, The Company shall not be responsible for compensating for such damages except in the case set forth in the preceding paragraph.
3. With regard to the damage set forth in Paragraph 1 that occurs to baggage, regardless of the provisions of the same paragraph, the Company shall recover the damage within 14 days for domestic travel, or within 14 days for overseas travel, counting from the day after the damage occurred. will compensate up to 150,000 yen per traveler (excluding cases where there is intentional or gross negligence on the part of the Company) only if the Company is notified within 21 days. .
1. If our company suffers damage due to the traveler's intention or negligence, the traveler must compensate for the damage.
2. When concluding an Arranged Travel Contract, the Traveler must make use of the information provided by the Company and endeavor to understand the Traveler's rights and obligations and other contents of the Arranged Travel Contract.
3. In order for travelers to smoothly receive the travel services stated in the contract document after the start of the trip, if by any chance the traveler becomes aware that a travel service different from the contract document has been provided, the traveler must promptly notify the Company at the travel destination. , you must notify our arrangement agent or the relevant travel service provider.
Chapter 7 Repayment Service Guarantee Deposit
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1. Our company is a guarantee partner of the Japan Travel Agents Association (3-3-3 Kasumigaseki, Chiyoda-ku, Tokyo).
2. Travelers or constituents who have concluded an arranged travel contract with our company will be responsible for the receivables arising from the transaction until the amount reaches 160 million yen from the repayment business guarantee deposited by the Japan Association of Travel Agents mentioned in the preceding paragraph. You can receive compensation.
3. Based on the provisions of Article 49, Paragraph 1 of the Travel Agency Act, our company has paid a contribution to the Japan Travel Agents Association for the compensation business guarantee based on the provisions of Article 7, Paragraph 1 of the same Act. No business guarantee is deposited.

Filing a complaint


If a traveler is unable to resolve a complaint regarding travel operations with the Company between the parties concerned, the traveler may apply to the association listed below for assistance in resolving the complaint.

Record
name Japan Travel Agents Association
location 3-3-3 Kasumigaseki, Chiyoda-ku, Tokyo
Phone +81-3-3592-1266

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