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2. If our company concludes a special agreement in writing to the extent that it does not violate laws and regulations and does not put the traveler at a disadvantage, that special agreement will take precedence, regardless of the provisions of the preceding paragraph.
2. In these terms and conditions, "domestic travel" refers to travel only within Japan, and "overseas travel" refers to travel other than domestic travel.
3. In these terms and conditions, "travel fee" refers to fares, accommodation fees, and other expenses paid to transportation/accommodation facilities, etc. in order for us to arrange travel services, as well as travel business handling fees specified by our company (change procedure fees and (excluding cancellation procedure fees).
4. In this section, "communications contract" refers to an application made by telephone, mail, facsimile, internet, or other means of communication with a card member of a credit card company affiliated with our company (hereinafter referred to as "affiliate company"). An affiliated company that separately stipulates the claims or debts related to the travel fee, etc. based on the arranged travel contract that the Company holds with the traveler, after the date on which such claims or debts are to be fulfilled. An arranged travel contract in which the traveler consents in advance to payment in accordance with the card membership terms and conditions, and the travel fee, etc. is to be paid by the method specified in Article 16, Paragraph 2 or Paragraph 5.
5. In these Terms and Conditions, the "Card Usage Date" refers to the date on which the Traveler or the Company should fulfill the payment or refund obligation of the travel fee, etc. based on the Arranged Travel Contract.
2. Notwithstanding the provisions of the preceding paragraph, travelers who wish to conclude a communication contract with the Company must notify the Company of their membership number and the details of the travel service they are requesting.
3. The application fee set forth in Paragraph 1 will be treated as part of the travel fee, cancellation fee, and other monies that the traveler should pay to the Company.
(1) When attempting to conclude a communications contract, and the traveler is unable to settle part or all of the debt related to the travel fee, etc. in accordance with the card member terms of the affiliated company, such as because the traveler's credit card is invalid, etc. .
(2) When the traveler is found to be a member of an organized crime group, a quasi-member of an organized crime group, a person affiliated with an organized crime group, a company affiliated with an organized crime group, a corporate racketeer, etc., or other anti-social forces.
(3) When the traveler makes violent demands, unreasonable demands, threatening words or behavior regarding transactions, acts of violence, or acts similar to these.
(4) When a traveler spreads rumors, uses fraudulent means or force to damage the credibility of our company, or obstructs our business, or acts similar to these.
(5) When there are other circumstances related to our company's business.
2. Notwithstanding the provisions of the preceding paragraph, the communication contract shall be concluded when the notification that the Company accepts the application set forth in Article 5, Paragraph 2 reaches the Traveler.
2. In the case referred to in the preceding paragraph, the date of establishment of the Arranged Travel Contract will be clarified in the document referred to in the preceding paragraph.
2. In the case of the preceding paragraph, the Arranged Travel Contract shall be concluded when the Company approves the conclusion of the contract.
2. In the event that the contract document set forth in the preceding paragraph is delivered, the scope of travel services that the Company is obligated to arrange under the Arranged Travel Contract shall be as stated in the contract document.
2. In the case of the preceding paragraph, if the communication device used by the traveler does not have a file for recording the information, the file provided in the communication device used by our company (exclusively for the use of the traveler) (limited to those provided by the traveler), and confirm that the traveler has viewed the recorded information.
2. If the contents of the arranged travel contract are changed at the request of the traveler in the preceding paragraph, the traveler shall pay the cancellation fee, penalty fee, etc. that must be paid to the transportation/accommodation facility, etc. when canceling the already completed arrangements, as well as any other fees required for changing the arrangements. In addition to bearing the costs, you must also pay our company the change procedure fee prescribed by our company. In addition, any increase or decrease in the travel fee due to changes in the details of the arranged travel contract shall belong to the traveler.
2. When the arranged travel contract is canceled based on the provisions of the preceding paragraph, the traveler shall pay cancellation fees and penalties for travel services that have already been provided to the traveler or for travel services that have not yet been provided. In addition to paying for fees and other expenses that have already been paid or will be paid to transportation/accommodation facilities, etc., you must also pay us the cancellation procedure fee prescribed by our company and the handling fee that we should have received. .
(1) When the traveler does not pay the travel fee by the specified date.
(2) In the case where a communication contract has been concluded, and the traveler is unable to settle part or all of the debt related to the travel fee, etc. in accordance with the card member terms of the affiliated company, such as when the traveler's credit card becomes invalid, etc. .
(3) When it is found that the traveler falls under any of Article 6, items 2 to 4.
2. When the arranged travel contract is canceled based on the provisions of the preceding paragraph, the traveler must pay cancellation fees, penalty fees, and other fees to transportation/accommodation facilities, etc. for travel services that have not yet been provided, or In addition to bearing the costs that you will have to pay, you will also have to pay us the cancellation procedure fee prescribed by our company and the handling fee that we should have received.
2. When the arranged travel contract is canceled based on the provisions of the preceding paragraph, the Company shall pay or will have to pay to the transportation/accommodation facility, etc. as compensation for the travel services that the traveler has already received. We will refund the travel fee already collected to the traveler, excluding unavoidable expenses.
3. The provisions of the preceding paragraph do not prevent travelers from claiming compensation for damages against our company.
2. When a communication contract is concluded, the Company will receive payment for the travel fee using the partner company's card without the traveler's signature on the designated slip. In this case, the card usage date shall be the date on which the Company notifies the traveler of the confirmed travel service details.
3. Our company may change the travel price if there is a change in the travel price due to revisions to transportation/accommodation facility fares/charges, exchange rate fluctuations, or other reasons before the start of the trip.
4. In the case of the preceding paragraph, any increase or decrease in the travel fee shall belong to the traveler.
5. If our company concludes a communication contract with a traveler and the costs, etc. to be borne by the traveler arise according to the provisions of Chapter 3 or Chapter 4, our company will use the card of the affiliated company to Payment of the relevant expenses, etc. will be received without the traveler's signature on the slip. In this case, the card usage date shall be the date on which we notify the traveler of the amount of expenses, etc. that the traveler should pay to us or the amount that we should refund to the traveler. However, if the Company cancels the Arranged Travel Contract pursuant to the provisions of Article 14, Paragraph 1, Item 2, the Traveler shall pay the Company by the payment method specified by the Company by the date specified by the Company. You must pay the necessary expenses.
2. If the settled travel fee exceeds the amount already received as the travel fee, the traveler must pay the difference to the Company.
3. If the settled travel fee is less than the amount already received as travel fee, the Company will refund the difference to the traveler.
2. The person responsible for the contract must submit a list of members to the Company or notify the Company of the number of members by the date determined by the Company.
3. The Company shall not be responsible for any debts or obligations that the Contract Responsible Person currently has or is expected to have in the future to the Constituents.
4. If the person responsible for the contract does not accompany the group/group, after the start of the trip, the Company will consider the person appointed by the person responsible for the contract to be the person responsible for the contract.
2. If the Company concludes an Arranged Travel Contract without receiving payment of the application fee pursuant to the provisions of the preceding paragraph, the Company shall issue a document to that effect to the person responsible for the contract, and the Arranged Travel Contract shall be concluded by the Company. The agreement shall be established when the document is delivered.
2. Any increase or decrease in the travel fee caused by the changes in the preceding paragraph and the costs required for such changes shall belong to the constituent members.
2. The content of the tour tour service provided by the tour conductor shall, in principle, be necessary for the group/group activity on the pre-determined itinerary.
3. In principle, the hours during which tour conductors provide tour services are from 8:00 to 20:00.
4. When the Company provides a tour service, the person responsible for the contract must pay the prescribed tour service fee to the Company.
2. If the traveler suffers damage due to natural disasters, war, riots, suspension of travel services such as transportation and accommodation facilities, orders from public offices, or other reasons that cannot be affected by our company or our arrangement agent, The Company shall not be responsible for compensating for such damages except in the case set forth in the preceding paragraph.
3. With regard to the damage set forth in Paragraph 1 that occurs to baggage, regardless of the provisions of the same paragraph, the Company shall recover the damage within 14 days for domestic travel, or within 14 days for overseas travel, counting from the day after the damage occurred. will compensate up to 150,000 yen per traveler (excluding cases where there is intentional or gross negligence on the part of the Company) only if the Company is notified within 21 days. .
2. When concluding an Arranged Travel Contract, the Traveler must make use of the information provided by the Company and endeavor to understand the Traveler's rights and obligations and other contents of the Arranged Travel Contract.
3. In order for travelers to smoothly receive the travel services stated in the contract document after the start of the trip, if by any chance the traveler becomes aware that a travel service different from the contract document has been provided, the traveler must promptly notify the Company at the travel destination. , you must notify our arrangement agent or the relevant travel service provider.
2. Travelers or constituents who have concluded an arranged travel contract with our company will be responsible for the receivables arising from the transaction until the amount reaches 160 million yen from the repayment business guarantee deposited by the Japan Association of Travel Agents mentioned in the preceding paragraph. You can receive compensation.
3. Based on the provisions of Article 49, Paragraph 1 of the Travel Agency Act, our company has paid a contribution to the Japan Travel Agents Association for the compensation business guarantee based on the provisions of Article 7, Paragraph 1 of the same Act. No business guarantee is deposited.
Filing a complaint
If a traveler is unable to resolve a complaint regarding travel
operations with the Company between the parties concerned, the traveler
may apply to the association listed below for assistance in resolving
the complaint.
Record
name Japan Travel Agents Association
location 3-3-3 Kasumigaseki, Chiyoda-ku, Tokyo
Phone +81-3-3592-1266