Dream Japan (Travel to Japan)

Travel terms and conditions | Travel agency terms and conditions (travel procedure agency contract)

General Incorporated Association Japan Travel Agents Association Guaranteed Member
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1 The travel procedure agency contract that the Company concludes with the traveler shall be as stipulated in these Terms and Conditions. Matters not stipulated in these terms and conditions shall be governed by laws and regulations or generally established customs.
2 If our company concludes a special agreement in writing to the extent that it does not violate laws and regulations and does not put the traveler at a disadvantage, that special agreement will take precedence, regardless of the provisions of the preceding paragraph.
Travelers with whom we have concluded a travel procedure agency contract are those who have concluded a recruitment-type planned travel contract, made-to-order type planned travel contract, or arranged travel contract with our company, or those who have signed a recruitment-type planned travel contract with us, or other travel agents contracted by our company. A traveler who has concluded a contract on behalf of the Company regarding travel.
In these terms and conditions, "travel procedure agency contract" refers to a contract in which our company agrees to collect travel service handling fees (hereinafter referred to as "travel procedure agency fees") for travel procedures on behalf of the traveler. , refers to a contract under which the Company undertakes the following services (hereinafter referred to as "Agency Services"):
1 Procedures for obtaining passports, visas, re-entry permits, and various certificates
2. Preparation of immigration procedure documents
3.Other duties related to each of the preceding items.

1. Travelers who wish to enter into a travel procedure agency contract with our company must fill in the prescribed information on the application form prescribed by our company and submit it to us.
2 The travel procedure agency contract shall be concluded when the Company consents to the conclusion of the contract and receives the application form set forth in the preceding paragraph.
3. Notwithstanding the provisions of the preceding two paragraphs, the Company may accept applications for travel procedure agency contracts by telephone, mail, facsimile, the Internet, or other communication means without receiving an application form. In this case, the travel procedure agency contract shall be concluded when the Company approves the conclusion of the contract.
4. Our company may not accept the conclusion of a travel procedure agency contract in the following cases:
(1) When the traveler is found to be a member of an organized crime group, a semi-member of an organized crime group, a person affiliated with an organized crime group, a company affiliated with an organized crime group, a corporate racketeer, etc., or other anti-social forces.
(2) When the traveler makes violent demands, unreasonable demands, threatening behavior or violence regarding transactions, or acts similar to these.
(3) When a traveler spreads rumors, uses fraudulent means or force to damage the credibility of our company, or obstructs our business, or acts similar to these.
(4) When there are other circumstances related to our company's business.
5. Immediately after the conclusion of the travel procedure agency contract, the Company shall inform the traveler of the details of the agency services undertaken under the said travel procedure agency contract (hereinafter referred to as "entrusted services"), the amount of the travel procedure agency fee, and the amount of the agency service fee. We will issue a document stating the method of collection, our responsibilities, and other necessary matters.
6. With the traveler's consent in advance, instead of issuing the document set forth in the preceding paragraph, the Company will use information and communication technology to provide information that should be stated in the document (hereinafter referred to as "Matters to be stated" in this article). ), we will confirm that the information has been recorded in a file on the communication device used by the traveler.
7. In the case of the preceding paragraph, if the communication device used by the traveler does not have a file for recording the information, the file stored in the communication device used by our company (exclusively for the use of the traveler) (limited to those provided by the traveler), and confirm that the traveler has viewed the recorded information.
Our company will ensure that information obtained in the course of performing commissioned work will not be leaked to any other party.
1. Travelers must pay the travel procedure agency fee by the date determined by the Company.
2. Travelers must submit to the Company the documents, materials, and other items necessary for the contracted business (hereinafter referred to as "Travel Procedure Documents, etc.") by the date determined by the Company.
3. When performing contract work, our company must pay fees, visa fees, commission fees, and other fees (hereinafter referred to as "visa fees, etc.") to Japanese government offices, foreign diplomatic embassies in Japan, and other parties. If not, the traveler must pay the relevant visa fee, etc. to the Company by the date determined by the Company.
4. In the event that postage costs, transportation costs, or other expenses are incurred in carrying out the commissioned business, the traveler must pay such expenses to the Company by the date determined by the Company.
1. The traveler may cancel the travel procedure agency contract in whole or in part at any time.
2. Our company may cancel the travel procedure agency contract in the following cases.
(1) When the traveler does not submit travel procedure documents, etc. by the prescribed date.
(2) When the Company recognizes that there are deficiencies in the travel procedure documents, etc. submitted by the traveler.
(3) When the traveler does not pay the travel procedure agency fee, visa fee, etc., or the expenses set forth in paragraph 4 of the preceding article by the specified date.
(4) When it is found that the traveler falls under any of Items 1 to 3 of Article 4, Paragraph 4.
5. In the event that we undertake the agency services set forth in Article 3, Item 1, the traveler may not receive a passport, visa, or re-entry permit (hereinafter referred to as "passport, etc."), regardless of reasons attributable to our company. When the Company deems that there is an extremely high possibility that the Company will not be able to obtain the information.
3. When the travel procedure agency contract is canceled based on the provisions of the preceding two paragraphs, the traveler shall bear the already paid visa fees, etc. and the expenses set forth in paragraph 4 of the preceding article. You must pay the travel procedure agency fee related to the commissioned work.
1. If our company causes damage to a traveler intentionally or negligently in the performance of the travel procedure agency contract, we will be responsible for compensating the damage. However, this only applies if the Company is notified within six months from the day after the damage occurred.
2. Our company does not guarantee that the traveler will actually be able to obtain a passport, etc. or that he or she will be permitted to enter or exit the relevant country based on the travel procedure agency contract. Therefore, even if a traveler is unable to obtain a passport, etc. or is not permitted to enter or exit the relevant country due to reasons not attributable to the Company, the Company shall not be held responsible.

Filing a complaint


If a traveler is unable to resolve a complaint regarding travel operations with the Company between the parties concerned, the traveler may apply to the association listed below for assistance in resolving the complaint.

Record
name Japan Travel Agents Association
location 3-3-3 Kasumigaseki, Chiyoda-ku, Tokyo
Phone +81-3-3592-1266

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